eCommerce module documentation

The eCommerce module allows you to sell products on your website. You can also edit or delete existing products and categories, manage your stock levels, and manage the flow of orders.

Access permissions

If you can't see these sections in your admin control panel it is possible that your user doesn't have permission to edit products, or that you don't have the eCommerce module enabled for your account.

If your user doesn't have permission to edit products, but your user does have permission to edit users, you can edit your own user and tick the 'can edit products' box.

If you don't have permission to edit your own user privileges please either contact the person in charge of your website. If that is you, then please contact us for help.

Renaming or moving your shop page

If you have the eCommerce module enabled it will appear as a special page in your pages module.

By default this page is called "Shop" and has the address of "/shop".

This title, address, and various other aspects of the eCommerce page can be edited from the pages module.

The eCommerce page cannot be deleted from your pages module, but it is possible to mark it as unpublished if you no longer wish it to be displayed on your site.

When editing the special "eCommerce" page in your admin control panel you will notice you cannot add content blocks to it - this is because the content is automatically determined by the products  you add.

Making your eCommerce shop the homepage of your site

If you want to make your eCommerce page the homepage of your site simply ensure that it is published and then drag it to the very top of the list in the pages module.

Getting started

To get started with your eCommerce module there are a few things you need to do:

  1. Create your first category
  2. Create your first product
  3. Set the sock levels for your product
  4. Create a delivery zone
  5. Set your delivery prices
  6. Ensure your shop page is set to be visible
  7. Add your PayPal details and upload your generated certificate to PayPal enable transactions

Adding a product

To add a new product

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Select "Add new product" from the shortcut bar
  5. Fill out the form. If you are not sure what a field does hover over the title to view contextual help for that field.
  6. Click on the blue "Save" button at the bottom of the form
  7. Proceed to add some content blocks to the product if you would like it to have extended information

Adding new content blocks to a product

Unlike many of the other modules, adding content blocks to products in optional. If you only have a short description and single image for your product you don't actually need to add content blocks to it.

Immediately after creating a product, or after selecting a product to edit, you will be able to add content blocks to it.

If you have not just added a new product:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)

To add a new content block to that product:

  1. Click the green "Add a content block" button on the right hand side of the page
  2. Choose the type of block you want to add from the "type" drop down list
  3. The type of block you choose will determine the fields that are available to fill in
  4. Images can be uploaded using the "browse" button where relevant. These are automatically resized after uploading
  5. Fill out the form.  If you are not sure what a field does hover over the title to view contextual help for that field.
  6. Click on the blue "Save" button at the bottom of the form to add your content block
  7. If there were any problems with the data on your form correct them an press "Save" again

Editing a product

To edit an product:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. Please note that when editing an product there may be some additional fields available which were not visible when you first added the item
  6. Make any changes you wish to make to the content of the form. If you are not sure what a field does hover over the title to view contextual help for that field.
  7. Click on the blue "Save" button at the bottom of the form to save your changes
  8. If there were any problems with the data on your form correct them an press "Save" again

Editing content blocks

When editing a product you will see an overview of the content blocks for that product on the right hand side of the admin control panel.

To edit a content block:

  1. Either click on the content block or the edit icon next to it (a picture of a notepad and pencil)
  2. If you wish to change the type of the content block select the new type from the drop down menu
  3. Change any fields you want to change on the form.  If you are not sure what a field does hover over the title to view contextual help for that field.
  4. Click on the blue "Save" button at the bottom of the form to save your changes

Reordering content blocks

If you want to change the order of your content blocks you can drag and drop them to their new position.

To reorder content blocks:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. Drag and drop the content blocks into their desired order
  6. Your changes are saved automatically

Deleting a products

Products can be deleted, but please note that there is no undo feature - if you're not completely sure you want to delete a product just edit it and mark it as unpublished.

If it's only temporarily unavailable you may wish to change the stock level to zero instead.

To delete a product:

  1. Log into your admin control panel
  2. Select "Products" from the primary navigation
  3. Click the delete icon (a red cross) next to the product you want to delete
  4. Click the confirm button if you are sure you wish to delete this product

Deleting a content block from a product

Content blocks can be deleted, but please note that there is no undo feature - if you're not completely sure you want to delete a content block we recommend that you move it to an unpublished post instead.

To delete a content block:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. Click the delete icon (a red cross) next to the content block you want to delete
  6. Click the confirm button if you are sure you wish to delete this content block

Managing categories

Products must sit inside categories. To add, edit or delete categories:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Categories" from the side navigation

Managing delivery zones and delivery costs

Delivery zones determine where you allow your products to be posted to. If you only sell digital downloads you don't need to worry about these.

Each delivery zone can have it's own delivery prices.

To create a delivery zone to allow your products to be posted to the United Kingdom:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Delivery Zones" from the side navigation
  4. Select "Add a Zone" from the shortcut bar
  5. Put a title in that will mean something to your users when they are choosing their delivery options. In this example "United Kingdom" would be a sensible title.
  6. Tick the "United Kingdom" box to add United Kingdom to this zone.
  7. Scroll right down to the bottom of the page and click the blue save button.

If you then wanted to create more delivery zones to allow your products to be posted to other country groups you can do so.

You will then need to set the delivery prices and options for that zone:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Shop Settings and Delivery Costs" from the side navigation
  4. Next to "Delivery options and prices" you will see a table for each of your delivery zones.
  5. This allows you to set the delivery option and price. You may also optionally set a minimum and maximum weight that this delivery price applies to. You must set the weight of each product in the products module for this to work.

Managing product options and groups

Product options allow you to add options to your products. For example, if you had a t-shirt that was available in three sizes and three colours:

  1. You would create an option group called sizes
  2. You would add small, medium and large as option to that group
  3. You would then create an option group called colours
  4. You would add red, green, and black as options to that group

Options and groups are added on a per-product basis. You can speed up the process of creating new products by duplicating products if if helps.

To add an option group to an existing product:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. Select "Options" from the side navigation
  6. Select "Add a new option group" from the shortcut bar
  7. Give your option group a name and an optional description (the description will appear on the front end of the website).
  8. If this option group forms part of a SKU make sure that box is checked. An option group is part of a SKU if it splits the product into two or more products for which stock is controlled separately. For example, if your option group is a colour or size it is likely to be part of a SKU (as you will want to manage the number of "black" t-shirts and the quantity of "red" t-shirts that you have in stock separately). However if your option group is an option to add gift wrapping then it is not likely to be part of a SKU (you don't need to keep distinct stock levels for "gift wrapped t-shirts" and "non-gift wrapped t-shirts").

To add an option to that group:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. Select "Options" from the side navigation
  6. Click the green plus icon next to the option group to which you wish to add a new option
  7. Give the option a name (e.g. 'red', 'small' or 'yes')
  8. If this option affects the price of the product fill in either the modifier price or the modifier percentage fields
  9. Click the blue "save this item" button
  10. Repeat the process to add more options to the group

Managing orders and marking them as dispatched

When someone places an order on your website you will be sent an email.

To let them know that the order has been dispatched:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. The default list that shows is a list of orders pending dispatch
  4. Click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. You may want to print this page and include it with the order
  6. Click the green "Mark as Dispatched" button, this will send your customer an email and move the order into the "dispatched orders" list.

Stock control

To view and update the stock levels for a product:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Products" from the side navigation
  4. Either click on the title of a product or on the edit icon next to it (a picture of a notepad and pencil)
  5. Select "Stock" from the side navigation

Shop settings

There are a few other layout options and choices you can make to tweak the way your shop works. To access these:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Shop Settings and Delivery Costs" from the side navigation

Discount / Voucher codes

Discount or voucher codes can be created to give your customers a discount at the checkout.

To add, edit or delete voucher codes:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Voucher codes" from the side navigation

Google Merchant Center XML Feed

A Google Merchant Center XML feed is automatically generated for your site. The link to your feed can be viewed by:

  1. Log into your admin control panel
  2. Select "Home" from the primary navigation
  3. Links to all your feeds are listed under the heading "Feeds Locations".

Setting up your PayPal certificates

To download your certificate:

  1. Log into your admin control panel
  2. Select "Shop" from the primary navigation
  3. Select "Shop Settings and Delivery Costs" from the side navigation
  4. Click the link labelled "Download public certificate"
  5. You will then need to upload this to your PayPal account. PayPal will then give you a certificate ID which you need to paste into the "PayPal Cert Id" box on the page where you downloaded your public certificate.
  6. Click the blue save button after entering the PayPal Cert Id.

If for any reason you  need to generate a new PayPal certificate click the red "Generate New Certificate" button on this page.

Please note that if you do this you must then upload that certificate to PayPal and get a new certificate ID from PayPal otherwise your integration will stop working.

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